Privacy policy.

Quietly Kept respects your privacy and is committed to handling personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable privacy laws.

This Privacy Policy explains what information we collect, how and why we collect it, who we share it with, how we keep it safe, and the choices and rights you have. It applies to the Quietly Kept website, the household management application, and any related services we provide (together, the “Service”).

In this policy, “Quietly Kept”, “we”, “us”, and “our” refer to the operator of the Quietly Kept service, based in Perth, Western Australia. “You” and “your” refer to the person whose information we are handling.

You can contact our Privacy Officer about this policy or your personal information by email at privacy@quietlykept.co.

The information we collect depends on how you use the Service. It generally falls into these categories.

Identity and contact information. Name, date of birth, residential or service address, suburb, email address, phone number, and similar details.

Household information. Information about your home and how it runs, including the composition of your household, the suburb you live in, the scope and schedule of work you are seeking, and preferences relevant to a placement.

House Manager profile information. For House Managers, this includes work history, experience, languages, specialties, hourly rate, location, and a profile photo if you choose to provide one.

Verification information. When you choose to verify your identity or display credentials, we, or our third party verification providers, may collect information from documents such as a driver licence, passport, Working with Children Check (WWCC), or National Police Clearance, along with the outcome of those checks.

Account and billing information. Account login details, Subscription status, billing address, and limited payment details. Full payment card numbers are handled by our payment processors and are not stored by us.

Content you create in the household app. Calendars, routines, to-do items, handover notes, pantry and fridge inventories, uploaded documents and images, and other content you choose to share within your Household.

Communications. Messages you send through the Service, emails to our support team, and records of interviews scheduled or notes taken within the platform.

Technical and usage information. IP address, device and browser information, log data, pages and features accessed, approximate location derived from IP, and cookie or similar identifiers.

Sensitive information

Some of the information we handle, such as criminal history information from a National Police Clearance, or information relating to a WWCC, is considered “sensitive information” under the Privacy Act. We only collect sensitive information where you consent to that collection and where it is reasonably necessary for the Service, or where the collection is otherwise permitted or required by law.

We collect information in the following ways.

Directly from you. When you create an account, complete a Household intake or House Manager profile, contact us, schedule an interview, use the household app, or pay for the Service.

Automatically. When you visit the website or use the app, we automatically collect technical and usage information through cookies and similar technologies. See section 10.

From third parties. From identity verification providers, WWCC and police clearance services, payment processors, and any person you ask to provide a reference. We may also receive information from people within your Household who invite you to access the household app, or who add information about you to shared content.

If you provide us with information about another person, you must have that person's consent to do so, and you must let them know that their information has been provided to Quietly Kept and direct them to this policy.

We use personal information for the purposes for which it was collected, related secondary purposes you would reasonably expect, and any other purpose with your consent or as required or permitted by law. The main purposes include:

• Operating the Service, including matching Households with House Managers, presenting profiles, and supporting interviews and onboarding.
• Operating the household app, including shared calendars, routines, handovers, pantry inventories, and documents.
• Verifying identity and credentials, and surfacing verified trust signals to relevant Users.
• Processing payments, managing Subscriptions, and administering accounts.
• Providing customer support and responding to enquiries.
• Improving the Service, including troubleshooting, analytics, security, and product development.
• Sending you service updates, important notices, and (where permitted) marketing.
• Complying with our legal obligations, and protecting our rights and the rights of others.

If we cannot collect the information we need, we may not be able to provide the Service or to provide it in full.

We share personal information only as needed to operate the Service, with your consent, or as required or permitted by law. The main recipients are:

Other Users of the Service. When you register as a House Manager, the relevant parts of your profile are shown to Households we believe may be a suitable match. When you register as a Household, the relevant parts of your intake are shown to shortlisted House Managers. Within a Household, content shared in the household app is visible to the people granted access by the account holder.

Service providers. We use trusted third parties to help us run the Service, including hosting and cloud infrastructure, payment processing, identity verification and background checking, email and messaging delivery, analytics, customer support tooling, and professional advisers. These providers may only use personal information for the purposes for which we engaged them.

Legal and regulatory recipients. We may disclose personal information where we are required or permitted to do so by law, for example to courts, regulators, or law enforcement, or where disclosure is necessary to protect our rights, our Users, or the public.

Business transfers. If Quietly Kept is involved in a sale, merger, restructure, or insolvency event, personal information may be disclosed to advisers and to a successor entity, on terms that protect the information.

We do not sell personal information.

Some of our service providers store or process information outside Australia, including in the United States and the European Union. Where we disclose personal information overseas, we take reasonable steps to ensure that the recipient handles that information in a way consistent with the Australian Privacy Principles, including through contractual protections. By using the Service, you acknowledge that your information may be handled overseas in this way.

We store personal information in secure cloud environments operated by reputable providers. We use a combination of technical, organisational, and physical measures to protect it, including access controls, encryption in transit, and ongoing monitoring.

No method of transmission or storage is completely secure. While we work hard to protect personal information, we cannot guarantee absolute security. You also play a role in protecting your account, including by choosing a strong password and keeping your login credentials confidential.

We keep personal information only for as long as it is needed for the purposes set out in this policy, or for as long as we are required or permitted to keep it under law (for example, tax, payment, or anti-money laundering record keeping obligations).

When information is no longer needed, we take reasonable steps to delete it or de-identify it. Some information may remain in backups for a limited period after deletion from active systems, after which it is securely overwritten on the normal backup cycle.

We use cookies and similar technologies on our website and in the app to help the Service work, remember your preferences, measure usage, and improve performance.

You can control cookies through your browser settings. Disabling cookies may affect how parts of the Service work.

We use analytics tools to understand how the Service is used. These tools may collect information such as pages visited, features used, device and browser type, and approximate location, and may use cookies or similar identifiers.

We may send you information about new features, tips, and other Quietly Kept news. We will only do this where it is permitted by law, including the Spam Act 2003 (Cth), and you can opt out at any time using the unsubscribe link in our emails or by contacting us.

We will continue to send you operational and account messages (for example, billing notices, security alerts, or changes to these terms) regardless of your marketing preferences, because they are necessary to provide the Service.

The Service is intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

Households may include information about children when arranging routines or schedules. That information should only be added by an adult member of the Household, and only to the extent reasonably necessary for the running of the home.

You have the right to ask for access to the personal information we hold about you, and to ask us to correct it if you think it is inaccurate, out of date, incomplete, irrelevant, or misleading. You can update much of your information directly in your account.

To make a request, please contact us using the details in section 2. We may need to verify your identity before responding. We will respond within a reasonable time, and where access or correction is provided, we generally do this without charge.

If we refuse to give access or to correct information, we will explain why in writing and let you know how to complain.

If you have a complaint about how we have handled your personal information, please contact us first using the details in section 2. We take complaints seriously and will work with you to address the issue, usually within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5288, Sydney NSW 2001

We may update this policy from time to time. The current version will always be available on our website, with the “Last updated” date at the top. If we make a material change, we will give reasonable notice, for example by email or through the Service.

Your continued use of the Service after a change takes effect constitutes acceptance of the updated policy.